Your Secure Communication Hub
Save time, effort & cost with a ready accelerator, customizable as per your needs.
What Is InteractIQ
An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.
FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.
Key Features & Benefits
Features | Benefits | ||
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Exclusive admin-controlled communication |
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Scheduling | Ease of coordination | ||
Push notifications | Prevent important updates from slipping through the cracks | ||
Multiple-admin accounts | Ease of management with scaling staff | ||
Record keeping & tracking |
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Detailed analytics | Identify trends & improve customer service | ||
Multi-device support | Improved accessibility | ||
Choice of chat (audio/video/text/combination) | Convenience | ||
Customized branding of the chat widget | Creates a sense of familiarity | ||
Group chat | Improved coordination within the team | ||
Convenience of customizing (features available to customers, users’ permissions, chat flows, etc.) | Better adaptability |
Empowering Organisations Spanning Across Sectors
Healthcare
Improve care communication, engage with patients, navigate regulations.
Education
Connect educators and learners, promote equal access.
Research & Development
Collaborate for breakthroughs, streamline communication.
Government Services
Enhance government-citizen
communication, ensure
efficiency.
Retail
Improve customer connectivity, streamline orders.
Finance & Banking
Boost financial sector connections for better services.
What Differentiates InteractIQ
Efficient Admin Operations Management at Scale
Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations.
Plug & Play Integration
Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes.
Flexible & Cost-effective
Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability.
Filter-out Unwanted Interactions
Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.