Your Secure Communication Hub
An admin-controlled audio, video and text chat for customer communications holds the potential to significantly improve outcomes for businesses in the form of – enhanced collaboration, better operational efficiency, improved customer engagement, organized record keeping, strengthened management & a lot more! Yet, many businesses struggle to realize these benefits due to challenges such as feature development, resource allocation, device compatibility, and diversion from core activities.
FIRMINIQ’s industry-agnostic accelerator, InteractIQ eliminates these obstacles, enabling more efficient communication management. It empowers your admin to handle calls and ensure they reach the right person while maintaining organized records. Furthermore, InteractIQ is a highly customizable chat widget offering quick setup, transparent record-keeping, improved responsiveness to customers, and more.
| Features | Benefits | ||
|---|---|---|---|
| Exclusive admin-controlled communication |
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| Scheduling | Ease of coordination | ||
| Push notifications | Prevent important updates from slipping through the cracks | ||
| Multiple-admin accounts | Ease of management with scaling staff | ||
| Record keeping & tracking |
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| Detailed analytics | Identify trends & improve customer service | ||
| Multi-device support | Improved accessibility | ||
| Choice of chat (audio/video/text/combination) | Convenience | ||
| Customized branding of the chat widget | Creates a sense of familiarity | ||
| Group chat | Improved coordination within the team | ||
| Convenience of customizing (features available to customers, users’ permissions, chat flows, etc.) | Better adaptability |
Improve care communication, engage with patients, navigate regulations.
Connect educators and learners, promote equal access.
Collaborate for breakthroughs, streamline communication.
Enhance government-citizen communication, ensure efficiency.
Improve customer connectivity, streamline orders.
Boost financial sector connections for better services.
Elevate your admin operations capabilities at scale with an accelerator that streamlines communication, providing a powerful solution that lets them effortlessly manage incoming inquiries, ensuring top-notch customer service and efficient operations.
Seamlessly integrate the accelerator with your existing systems and workflows, allowing for a hassle-free setup that quickly enhances your business operations without disrupting your current processes.
Choose from a range of engagement models that suit your business needs, providing the flexibility to scale and customize the solution according to your preferences while ensuring cost-effectiveness and affordability.
Keep track of all communications while filtering out unwanted interactions from customers. Also, save chat history for reference and compliance with the regulatory requirements.
